Process Documentation

Lack of processes, or poor documentation, creates inefficiencies and cost overruns. LMCI Process Documentation Service provides support for your organization by documenting processes in a way that is cost effective and simple to distribute among staff. Documentation can be in written form, audio recordings, and screen capture video. Publication is accomplished through an online Communication Portal.

Internal Training Programs

LMCI works with your staff to develop custom training programs that fit your exact needs. Off the shelf training wastes your staff’s time and energy, forcing them to learn generic content that may never be used by your company. LMCI assesses the use of any process or software application in your company, and generates training programs specific to your needs. In addition to Professional Presentations, LMCI also employs online video and podcasting for Just-In-Time On-Demand Training – giving your staff the information they need when they need it.

Customer Demonstration Online Videos

Don’t leave your customers hanging – give them support through online video demonstrations. Perfect for any type of product, online videos provide an engaging way to interact with your customers. From videos on how to navigate your e-commerce store, to product demonstrations and promotion, videos provide an interactive hand holding that will keep your customers coming back. Online videos are simple to distribute through your company website, or a Communication Portal, and can be produced at a fraction of DVD style video.

Company Communication Portal

Communication should be the number one priority of every business, and it shouldn’t be relegated to boring email. A Web Based Communication Portal combines the speed of blogging, with the intrigue of audio and video. LMCI will configure a custom online Communication Portal for your company, install the software and provide training to record audio and video directly from the desktop (or laptop). With the speed of creating an email, you’ll be able to create public or exclusive online messages that can be experienced by your staff or customer. Create weekly audio or video messages, customer support articles, or direct communications with potential customers to reflect their importance to your company.